If you are located outside of EU, please visit spalding.com.
We follow the European laws for end consumers and provide a warranty for 2 years on our products. The warranty period of 2 years is valid starting from the day of purchase.
Yes, we require a proof of purchase. Please provide us your order number and order details when you submit a warranty claim. We can only accept claims on items purchased on our webshop. If you purchased on a different webshop, or in a store, you will have to file your claim there.
You can submit a warranty claim through our contact form. You will have to provide your order number and a picture of the item in question. And give us a description of what is wrong.
In most cases providing photo's of the damaged product is enough. In some occasions we do however reserve the right to request the product to be returned. If this is the case, then we will provide the shipping labels free of charge.
We respond to all messages as soon as possible. Please note, due to the high amount of requests, we have a small delay in response times. But rest assured, we will answer your message shortly.
If your claim of a defective product is submitted within the warranty period and the claim is justified, then we will replace the product without any costs. If the product is no longer in our collection, we will provide an alternative of equal quality and price range.
We take no responsibility, nor liability, for damages or defects due to following reasons:
All warranty claims and replacement parts for our basketball systems and hoops are handled by Eurobase. Please contact them for further assistence.
Spalding Customer Service